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CRM at the Speed of Light, Fourth Edition, is available from bookstores and online retailers. It may also be purchased directly from the publisher.

CRM at the Speed of Light, Fourth Edition
Social CRM Strategies, Tools, and Techniques for Engaging Your Customers

By Paul Greenberg
Copyright 2010
The McGraw-Hill Companies
USD $34.99
ISBN 0-07-159045-5
ISBN-13 978-0-07-159045-7