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Frequently Asked Questions:
What is an eBook?
What are the different eBook formats available at the McGraw-Hill eBookstore?
What hardware and software do I need for each format?
What happens when I purchase an eBook?
How long does it take to download an eBook?
What if my download won't start?
What if my download doesn't complete?
What if I can't find my downloaded eBook?
What if I get an error message during the download?
What if I have other technical problems downloading or reading my eBook?
Can I read my eBook on more than one computer?
Can I read my eBook on a handheld?
I currently read eBooks using Adobe eBook Reader 2.2. Do I need to upgrade to Adobe Reader 6.0?
What is an eBook?
An eBook is a book that you download and read electronically. Depending
on the eBook format you purchase, you will be able to read your eBooks
on a laptop, desktop, or handheld device. eBooks offer highlight, annotate,
and bookmark features to make reading and researching easy. With eBooks,
you can create an electronic library of your favorite books which are
always accessible on your computer.
What are the different eBook formats available at the
McGraw-Hill eBookstore?
At the McGraw-Hill eBookstore, we offer you a choice of four eBook formats,
depending on the books you want to read and the hardware on which you
wish to read them:
- Adobe
Acrobat Reader 6.0 (recommended for PC users)
- Microsoft
Reader (recommended for PC and Pocket PC 2002 device users)
- MobiPocket
Reader (recommended for all handheld device users)
With these three formats, you must have the appropriate Reader software
installed on your computer and/or your handheld before you can read
your eBook. Click on the links above to learn more about each format.
All of the Reader software is free.
- Mobile Consult (for select medical titles only; readable on Palm and Pocket PC devices)
What hardware and software do I need for each format?
For Adobe Reader 6.0:
Windows
- Intel® Pentium®-class processor
- Microsoft® Windows 98 Second Edition, Windows ME,
Windows NT Workstation 4.0 SP6, Windows 2000 Professional
SP2Windows XP Professional, Home, or Tablet PC edition
- Memory requirements: 32 MB of RAM (64 MB recommended)
- Hard disk space for Adobe Reader (English version): 55
MB for the default installation (Basic version); 80 MB for
the full version
- Browser support: Internet Explorer 5.01, 5.5, 6.0, or
6.1; Netscape Navigator 7.0; AOL 6.0, 7.0, or 8.0
Macintosh
- PowerPC® processor G3 or greater
- Mac OS software version 10.2.4 or later (Adobe Reader
is not compatible with Mac OS 9)
- Memory requirements: 32 MB of RAM (64 MB recommended)
- Hard disk space for Adobe Reader (English version): 70 MB for the
default installation (Basic version); 900 MB for the full version
For Microsoft Reader for
PC:
- Processor: Pentium 75 or higher microprocessor
- Memory: 16 MB RAM
- Hard disk: Approximately 19 MB free hard drive space
(Microsoft Reader is 3.6 MB, but additional hard disk space
is required for installation)
- Operating system: Operating System-Microsoft Windows®
98 platforms, Microsoft Windows NT4 SP6, Microsoft Windows
2000 platforms, Microsoft Windows XP, and Microsoft Windows
Me.
- Display: VGA or higher resolution monitor and video card
capable of displaying 16 bit color
- Microsoft Internet Explorer 4.0 with Service Pack 1 or
higher
For Microsoft Reader for
Pocket PC:
- Device Name: iPaq or a Pocket PC device that can be upgraded to Pocket
PC 2002. Order upgrade from Compaq.
- Model Number: H3600 series, H3100 series
- Memory: 2.236 MB free RAM
- Operating System: Pocket PC 2002
- Other devices: Microsoft ActiveSync® 3.5 or later
For MobiPocket Reader:
- Windows 95/98/NT/2000 with an Internet connection (Internet
Explorer 4.0 required as a minimum)
- Palm Desktop or PsiWin (2.1 or 2.3) or eBookMan Desktop
Manager or ActiveSync 3.1 or PC Connect for CASSIOPEA
List of supported hardware:
- PalmOS 3.x, 4.x : Palm (Palm III,
IIIx, IIIe, IIIc, V, Vx, Ve, M100/105/125/500/505/515),
Handspring (Visor), TRGPro, Sony Clie, IBM Workpad
- Windows CE 2.x, 3.x : Palm-size
PC, Handheld PC, HPC Pro (HP, Compaq, Casio...)
- Pocket PC 2000/2002 (HP, Compaq,
Casio)
- Epoc32: Psion Serie 5, Serie 5mx,
Serie 7, Revo, OSARIS, Diamond Mako...
- Franklin: eBookMan Series 900, 901,
911
- Nokia: 9210, 9290
- Casio BE-300
For Mobile Consult:
For Palm Users:
Handheld Computer: Palm OS 3.x or later with 730K of available
memory (memory cards are not supported).
Desktop Computer: Windows® OS 95, 98, ME, 2000, XP, or
NT 4.0 Workstation. Hotsync Manager (or equivalent), version
3.01 or later. Connection to the Internet.
For Pocket PC Users:
Handheld Computer: Pocket PC 2002 or Pocket PC 2000
with 1.1 - 1.5 MB of available memory (memory cards
are supported.)
Desktop Computer: Windows® OS 95, 98, ME, 2000, XP,
or NT 4.0 Workstation (SP3). ActiveSync version 3.1
or later. Connection to the Internet.
What happens when I purchase an eBook?
As you browse the McGraw-Hill Professional Bookstore,
you can add print and electronic books to your shopping
cart. After checkout, once your purchase is approved,
you will be given a link through which you can download
your eBook. When you click on that link, you will receive
instructions on how to proceed with your download. Once
the download is complete, your eBook(s) will be saved
on your desktop and you will be able to read them offline,
or move them to your handheld (depending on your format
and handheld device).
How long does it take to download an
eBook?
The amount of time varies depending on your connection
speed, the file size, and Internet traffic. We do display
file sizes on our site so you can get a sense of how large
each eBook file is. As a rule of thumb, a 10 megabyte
file takes approximately 25 minutes to download with a
standard modem. Put another way, a 300-page eBook without
many graphics can be downloaded in approximately four
to five minutes on a 56K connection. Many of our eBook
files are significantly smaller than that.
What if my download won't start?
- Before you download your eBook you should have the
appropriate reader software installed on your computer
and/or your handheld. If you are receiving a message
to download reader software, please click the displayed
link to go to the website to download the software.
(Note: If you are using a Mac, only Adobe Reader is
compatible, and it is only compatible with OS 10 or
greater.)
- If you have the correct eBook software installed and
you still can't download your eBook, check for one of
the Error Messages. (See: "What if
I get an error message during the download?")
- For Adobe Reader and Microsoft Reader users, the
Reader must be activated before your eBooks can be read.
- For MobiPocket users, you must have your PID (personal
ID) available to complete an eBook download. You can
find your PID on the "About" page of the MobiPocket
Reader file installed on your handheld. After you've
downloaded the eBook to your computer, you may have
to synchronize your handheld with your computer in order
to move the eBook file to your handheld.
What if my download doesn't complete?
The amount of time it takes to download your eBook depends
on the speed of your connection and the size of your eBook.
- If your download doesn't complete immediately, try
giving it more time.
- Go back to your original order confirmation, click
the eBook link, and start downloading again.
- If you still need help:
For Adobe Reader 6.0 or Microsoft Reader files: contact
techsupport@lightningsource.com
For MobiPocket files: contact support@mobipocket.com
For Mobile Consult files: contact ebookinfo@mcgraw-hill.com
- If you have a problem with your eBook Reader, you
may obtain additional information from the eBook reader
vendor:
What if I can't find my downloaded eBook?
Upon download, your eBook should be added to your eBook
library.
Adobe Reader 6.0 files:
To access your eBooks in Adobe Reader 6.0, open "My
Bookshelf" from the File Menu. Click on the eBooks
icon and select My Bookshelf. The actual PDF files are
stored in the following locations:
Windows: My eBooks folder in the My Documents
directory
Mac OS: eBooks folder within the Documents folder
For Microsoft Reader
files:
The Library displays a list of all the eBooks that
are stored in the My Library folder inside the My Documents
folder on your PC.
To get to the Library from within Microsoft
Reader: Click Library on the Navigation
menu along the left side of the page.
To get to the Library From within a Microsoft Reader
eBook page: Click the eBook's title in the Header
at the top of the page. Then, click Library
on the pop-up menu.
If you try to open an eBook from a location other
than My Library, for example by double-clicking on an
eBook file or icon, you'll see a menu of choices for
opening the eBook.
Click Move this eBook into your library?
to move the eBook file from its present location to
My Library.
Click Copy this eBook into your library?
to make a copy of the eBook and move the copy to My
Library.
Click Open this eBook from its current location?
to open the eBook without moving or copying it.
For MobiPocket
Reader files:
On your PDA, open MobiPocket Reader and click "Library"
from the MobiPocket drop down menu.
What if I get an error message during
the download?
During the download process, you may encounter the following
error messages:
- " The eBook you requested was not found."
Please send an email to ebookinfo@mcgraw-hill.com
letting us know that you recieved this message and we'll
check it out.
- "The eBook you requested is not yet available for
download."
Please send us a note at ebookinfo@mcgraw-hill.com,
let us know the title and format that you want, and
we'll make sure you get it!
- "The eBook has already been downloaded the permitted
number of times."
In order to protect their copyrighted eBook material,
publishers determine how many times a copyrighted eBook
may be downloaded. The number of times chosen most often
by publishers is 1. This means that after the eBook
has been successfully downloaded 1 time (or more if
the publisher permits this), no further downloads will
be permitted.
If you have already downloaded your eBook but can't
locate it, view "Can't Find the Downloaded
eBook" will provide help on locating it on
your computer. If this section does not resolve your
problem, please contact ebookinfo@mcgraw-hill.com
for instructions on how to obtain another copy.
- "The eBook you requested cannot be downloaded at this
time due to server difficulties."
Please try downloading the eBook again later by
clicking on the link provided on your order receipt.
If you still have difficulties, contact techsupport@lightningsource.com
for help.
- "The eBook you requested is in Microsoft Reader format.
Before reading your new eBook, you must have Microsoft
Reader installed on your computer. Click here to download
Microsoft
Reader."
Download a copy of Adobe Reader 6.0. Then try downloading
the eBook again later by clicking on the link provided
on your order receipt.
- "The eBook you requested is in Adobe Reader format.
Before reading your new eBook, you must have Adobe Reader
6.0 installed on your computer. Click here to download
Adobe Reader 6.0".
Download a copy of Adobe Acrobat eBook Reader. Then
try downloading the eBook again later by clicking
on the link provided on your order receipt.
- "The eBook you requested is in Microsoft Reader format.
Before reading your new eBook, you must have Microsoft
Reader activated on your computer."
Activate your Microsoft Reader (for detailed instructions
on how to activate your Microsoft reader, view the
Microsoft
Reader Guidebook.)
- "Books from this eBook Retailer are not available
yet or the system has detected an invalid retailer number."
Contact ebookinfo@mcgraw-hill.com
with the name of the eBook you are trying to purchase,
and we will help you get it.
- If you are receiving a Microsoft Reader Error Message
similar to:
"error ####.module ****.dll failed to register"
then please contact Microsoft support by phone at (425)
454-2030 (Note: long distance charges may apply). Or
visit Microsoft
Reader Frequently Asked Questions to try to resolve
the problem.
What if I have other technical problems
downloading or reading my eBook?
If you have any problems downloading, opening, or reading
your eBook, we first suggest that you make sure you have
the correct version of the appropriate Reader installed
and registered (if necessary) on your computer.
For Adobe Acrobat eBook Reader or Microsoft Reader files:
next, check out http://www.helpebook.com/
for more information about technical difficulties. If
you don't find information that you need, contact techsupport@lightningsource.com
for more help. For speediest service, you should be prepared
to identify the title you purchased, the format you purchased
it in, and the date and time of your purchase.
For MobiPocket files: next, check out http://www.mobipocket.com/en/Support/toc.htm.
If you don't find information that you need, contact support@mobipocket.com
for more help. For speediest service, you should be prepared
to identify the title you purchased, the format you purchased
it in, and the date and time of your purchase.
For Mobile Consult files: next, check out the online
help. If you don't find information that you need,
contact mcgraw-hill@hudsonsoft.com
for more information.
Can I read my eBook on more than one
computer?
- With Adobe Reader 6.0 format, you can view your eBook
on one PC or Macintosh and on one Palm OS device. Adobe
is currently investigating the possibility of expanding
the number of devices that can be used to view eBooks.
- With Microsoft Reader format, for each paid purchase,
you may download your eBook to up to four computers
(including particular Pocket PC 2002 handheld models)
if you wish.
- With MobiPocket Reader you are able to download your
eBook to one handheld device.
- With Mobile Consult files you are able to download
your eBook to one handheld device.
Can I read my eBook on a handheld?
Yes! Several of our formats are compatible with handheld
devices:
- Our MobiPocket Reader files can be read on all handheld
devices: Palm OS, Win CE, Pocket PC, Franklin, Psion,
Nokia, and many more.
- Mobile Consult files can be read on Palm OS and Pocket
PC compatible devices.
- Our Microsoft Reader files can be read on Pocket
PC 2002 devices.
- If you have Adobe Reader 6, all of your Adobe eBook
files are compatible with Palm OS devices. All you need
is to download Adobe Reader 6.0 for your main computer,
and the Adobe Reader for Palm OS, version 3.0. You may
download both readers from http://www.adobe.com/products/acrobat/readstep2.html
I currently read eBooks using Adobe
eBook Reader 2.2. Do I need to upgrade to Adobe Reader
6.0?
If you are currently reading eBooks on older versions
of Acrobat Reader you may continue to do so. However Adobe
recommends that you upgrade to the new Adobe Reader 6.0
since it offers a superior eBook reading experience.
REPLACING ACROBAT EBOOK READER WITH ADOBE READER 6.0
(RECOMMENDED)
- Back up the Data directory in your Acrobat eBook
Reader installation directory.
- Remove (uninstall) Acrobat eBook Reader. Do not delete
any files in the Acrobat eBook Reader Data directory
after uninstalling the program.
- Install Adobe Reader 6.0. If you have installed the
Basic Reader product, follow the instructions in the
Adobe Reader 6.0 System Requirements and Installation
section to install the eBook and Accessibility Package.
- Start Adobe Reader 6.0 and activate it. You can go
directly to activation or download an eBook and be taken
automatically through activation.
- Exit Adobe Reader 6.0 and Acrobat eBook Reader.
- Download, install, and run the eBook Migration Utility
to move eBooks from Acrobat eBook Reader to Adobe Reader
6.0.
KEEPING ACROBAT EBOOK READER WITH ADOBE READER 6.0
Some users may not wish to migrate their books or may
have eBooks, such as those acquired
using Acrobat Reader with Web Buy, that cannot be migrated
to Adobe Reader 6.0. Adobe
Reader 6.0 and Acrobat eBook Reader can coexist, although
Adobe no longer provides or
supports Acrobat eBook Reader.
- Install Adobe Reader 6.0 and launch.
- Subsequent eBook downloads use Adobe Reader 6.0.
However, you can still run Acrobat eBook Reader and use
it to read previously acquired
eBooks. In this situation, you may not want to run the
eBook Migration Utility, as this will move your
eBooks to Adobe Reader 6.0 and you will not be able to
read them using Acrobat eBook
Reader.
Note: If you uninstall Acrobat eBook Reader
after using Adobe Reader 6.0, you may find
that eBook download from some sites does not detect your
installed Adobe Reader 6.0. In
this case, you can run the Adobe Reader 6.0 "Help
- Detect and Repair" command to correct
this problem.
CAUTION: After the eBook Migration Utility
moves eBooks from Acrobat eBook Reader to Adobe Reader
6.0, you can no longer read those eBooks using Acrobat
eBook Reader, and you cannot reverse the migration.
Return to the main Help
page or go shopping at the McGraw-Hill
eBookstore.
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